When can I expect to receive my order?
Our items are made to order by hand and can take up to 11 business days to assemble and ship. Customers who selected “Standard Shipping” should expect to receive their orders between 20-25 business days from the date of purchase.
*Due to the pandemic outbreak, the shipment may take longer.
Tracking details will be emailed to you once your order has shipped. To track your order status online, visit our guest order tracking page.
Can I change the shipping address once the order has been placed?
If the order hasn’t shipped yet, we can still change the address for you. Changing order information will delay the shipment.
Do you ship internationally?
Off Track Bedding ships internationally! Shipping prices may vary based on size and location. You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout. Taxes and duties do not apply.
Why am I being charged extra by customs?
International taxes and duties are not included in your order and will need to be paid before delivery. The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by offtrackbedding.com.
Do you ship to P.O. Boxes?
Most items can be delivered to P.O. Boxes, however, we recommend you to put your home address.
Do you ship to U.S. military bases?
We are more than happy to ship items to military service members. Please know, that shipping fees are applicable towards orders shipped to overseas military bases.
Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.
I received my tracking details, but it doesn’t show any movement, what should I do?
If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at firstname.lastname@example.org for further assistance.
What should I do if the tracking website states my package was delivered, but I never received it?
We are so sorry for the trouble!
We always recommend checking around your property or with neighbors to ensure your package was not misplaced. If after checking in you were unable to recover your packages, please contact us at email@example.com
Which shipping carrier does Off Track Bedding use?
All orders US & International orders ship via USPS, DHL, Fedex.